Help with comprehensive Error (0xc000007b)

[nicol33358084]

Evening guys, got a decent riddle for one of you tech savvy people to help me with...

So, i keep getting a common issue when attempting to install any ADOBE product, i have tried both Photoshop and premier pro. Long story short - i keep getting Error 0xc000007b. I understand the fix to this error is everywhere on multiple websites, but for the life of me i cannot figure out the fix. i have done the following: Reinstalled the programme multiple times (Adobe Premier Pro), reinstalled all windows C++ Redistributables. Attempted to replace crucial DLL files in system32 and sysWOW folders. NOTHING, cannot figure out what is wrong at all!

So basically - as you can see i have done all the basic troubleshooting issues.. also contacted windows for support and they have agreed with me that i have tried all troubleshooting best i can.

A couple more interesting and crucial bits of information. when the installer for the application finishes, it says that the programme was not fully installed correctly 'click here' to see the error logs, when i clcik the internet webpage attempts to open but does not open, the directory at the top takes me to this file(file:///C:/Users/nico_/AppData/Local/Temp/%7B35588F11-F7E3-4B5D-9AED-59790BED7FA2%7D/summary.htm) , which contains this error.

Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

0 fatal error(s), 4 error(s)

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9}-----------

ERROR:Third party payload installer vcredist_x64.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double

clicking on the executable at "C:\Users\[username]\AppData\Local\Temp\{33F98526-D972-4F31-8B5A-C067742D122C}\Photoshop_16_LS20_win64\Adobe CC 2015\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\[username]\AppData\Local\Temp\{33F98526-D972-4F31-8B5A-C067742D122C}\Photoshop_16_LS20_win64\Adobe CC 2015\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

So yeah, I've got pretty comprehensive knowledge when it comes down to this sort of stuff but this one has totally stumped me!

PLEASE HELP!!

Many thanks.

[Bani Verma]

Hi Nicol33358084,

Please follow the below steps:

1- Go to > Control Panel > Microsoft Visual C++ 2010 Redistributable Package (x86) & > Click Uninstall > a new window will pop up select "REPAIR" in it.

2- Go to > Control Panel > Microsoft Visual C++ 2010 Redistributable Package (x64) & > Click Uninstall > a new window will pop up select "REPAIR" in it

3- After this restart the machine and Launch the Adobe Creative cloud desktop app and check

If it still fails, kindly refer to Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Phot...

Let us know if this helps.

[nicol33358084]

Thanks for the fast reply Bani,

I have systematically gone through all of these troubleshooting solutions - the only issue i have found (potentially is in the logs) i will post the errors that occur on the logs and where they correspond from.

From: C:\Users\nico_\AppData\Local\Temp\AdobeDownload

11/08/16 22:47:31:193 | [INFO] |  |  |  |  |  |  | 4312 | AAM URI protocol handler unregistered.

11/08/16 22:47:31:193 | [INFO] |  |  |  |  |  |  | 4312 | Calling regsvr32 C:\WINDOWS\system32\regsvr32.exe /u /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

11/08/16 22:47:31:236 | [INFO] |  |  |  |  |  |  | 4312 | Finished regsvr32. Exit code: 0

11/08/16 22:47:31:236 | [INFO] |  |  |  |  |  |  | 4312 | Calling regsvr32 C:\WINDOWS\system32\regsvr32.exe /u /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

11/08/16 22:47:31:303 | [INFO] |  |  |  |  |  |  | 4312 | Finished regsvr32. Exit code: 0

11/08/16 22:47:31:304 | [INFO] |  |  |  |  |  |  | 4312 | AAM URI: AAM shortcut deleted from all user's desktop and start menu adobe folder.

From: C:\Users\nico_\AppData\Local\Temp           (The log is very long, hence only poting [ERRORS] and [WARN]

11/08/16 22:47:11:360 | [ERROR] |  | ASU | LWANative | OPM |  |  | 10104 | received empty url from dispatchlib

11/08/16 22:47:13:871 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 10104 | OOBElib returned error: 9

11/08/16 22:47:27:749 | [ERROR] |  | ASU | Vulcan5EventHandler | Vulcan5EventHandler |  |  | 10104 | Inside sendVulcan5MessageForLicenseRefresh.

11/08/16 22:47:36:475 | [ERROR] |  | ASU | PIM | PIM |  |  | 5812 | Unable to free PIM object

11/08/16 22:51:16:504 | [ERROR] |  | ASU | OPM | P7Native |  |  | 9320 | ACCC : Cannot find LEIDs/LEID tags in the request data

11/08/16 22:54:56:579 | [ERROR] |  | ASU | OPM | P7Native |  |  | 3568 | OOBElib returned error: 1

11/08/16 23:05:07:358 | [ERROR] |  | ASU | OPM | P7Native |  |  | 9320 | OOBElib returned error: 9

11/08/16 23:22:37:790 | [ERROR] |  | ASU | OPM | P7Native |  |  | 9320 | OOBElib returned error: 9

11/08/16 22:47:09:746 | [WARN] |  | ASU | PDApp | PDApp.AppletManager |  |  | 10104 | Unable to get the applet switching info... Response is: 8

11/08/16 22:51:04:760 | [WARN] |  | ASU | OPM | IMSLib |  |  | 4272 | threadProcHandler RequestData imsRef 107300504

11/08/16 22:51:05:984 | [WARN] |  | ASU | OPM | P7Native |  |  | 4272 | OOBELibSessionForDeviceID : Cannot find the LEID in the data

11/08/16 22:51:09:283 | [WARN] |  | ASU | OPM | IMSLib |  |  | 10032 | threadProcHandler RequestData imsRef 72305704

11/08/16 22:51:16:503 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 22:51:16:503 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 22:51:16:504 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | ACCC : Cannot find the notification XML in the data!

11/08/16 22:53:26:208 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 22:53:26:208 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 22:53:26:208 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | ACCC : Cannot find the notification XML in the data!

11/08/16 22:53:30:219 | [WARN] |  | ASU | OPM | IMSLib |  |  | 5840 | threadProcHandler RequestData imsRef 73320672

11/08/16 22:54:55:690 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 22:54:55:690 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 22:54:55:691 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | ACCC : Cannot find the notification XML in the data!

11/08/16 23:05:07:353 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 23:05:07:353 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 23:07:58:737 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 23:07:58:737 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 23:07:58:737 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | ACCC : Cannot find the notification XML in the data!

11/08/16 23:22:37:785 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 23:22:37:785 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 23:41:09:034 | [WARN] |  | ASU | OPM | Utilities |  |  | 9320 | Invalid arguments to utilDecodeBase64Data

11/08/16 23:41:09:034 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | Failed in decoding input in setCredentialsForProxy

11/08/16 23:41:09:035 | [WARN] |  | ASU | OPM | P7Native |  |  | 9320 | ACCC : Cannot find the notification XML in the data!

Apologies in advance for the repeats in there, but i feel like its importnat to also show i have uni-installed and reinstalled multiple times with no effect.

Kind regards.

[nicol33358084]

Bump

[Bani Verma · Accepted solution]

Apologies for the delay in response, i would recommend you to contact our support teams over Phone/Chat for further troubleshooting.

Click here to: Contact Customer Care.

Also see,

Support FAQ: How can I contact Adobe for support?

Contact Support FAQ: Unable to reach support through the "Contact US" link