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A
Anonymous
February 18, 2013
Answered

Help with installation error 1335 -- Acrobat XI Pro

  • February 18, 2013
  • 1 reply
  • 4971 views

This weekend I've attempted to install a purchased copy of Acrobat XI Pro to a machine running Windows XP SP3. Each time I received the error "error 1335 Data1.cab file is corrupt...". This happened 3 times, including with the anti-virus and firewall software turned off. This morning however, the same disk installed on a machine running Windows 7. Is there any way to work around this error on the XP machine (we've purchased additional licenses from Univ. of Oklahoma IT Store)?

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1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
February 18, 2013

See the following:

http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html

A
Anonymous
February 18, 2013

Thanks Ned. Unfortunately, I tried all of these between Saturday and Sunday on that machine (well, at least the solutions that pertain to Windows XP). I wondered if it was possible, since I have the purchased serial # for Acrobat XI Pro, if there would be something that I could download from the adobe.com site and then verify with my serial number. Or, am I just stuck? Thanks again.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 18, 2013

I wondered if it was possible, since I have the purchased serial # for Acrobat XI Pro, if there would be something that I could download from the adobe.com site and then verify with my serial number.

Have you tried downloading the Trial version from the Adobe website?

http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us

If it installs successfully (as it should) you can then launch it and enter your serial number to make it a full version.

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