Help with Installing

[jowm46927315]

I need help, when ever I try to download Adobe Creative Cloud it starks working and saying intalizing, but it doesn't go all the way. It gets about 1/20 of the way and the last thing I see is setting up Creative Cloud on Desktop, then it closes out of the installer. Please help. Thank you.

[kglad · Accepted solution]

uninstall anything cc that may be installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall the cc desktop app from, Download Adobe Creative Cloud apps | Free Adobe CC trial

make sure your antivirus/antimalware is shutdown and when starting the installation (if win os), right click>click 'run as administrator'.

[Govardhan.V]

Please specify the operating system and its version of your computer.

[Govardhan.V]

For Windows:

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.  ( **important step)

Then try to install Creative Cloud desktop app.

For Mac :

Trash Adobe Creative Cloud and Adobe Application Manager folders from Utilities folder and try to install Creative Cloud desktop app.