help with knowing the activation information of a purchased code.

[marvec_9997]

Hello everyone, a few days ago I bought a one-month activation code for Adobe Creative Cloud. I already filed a report on the website, where support asked me to contact Adobe and request information on when the code was activated so they could help me with that... but I don't know how or where to write to get that information, since I need to send a screenshot of that information and get a solution on the website where I bought the code.

thanks.

[kglad]

check your account, https://account.adobe.com

what's it show?

[marvec_9997]

Hello, no information appears in my account regarding this, since when I redeemed the code for monthly activation, it tells me that it was already activated. For that reason, I indicated this in the support where I made the purchase, but they ask me to request information from Adobe about when the code was activated, so that they can verify that the code was activated before my purchase.

[Nancy OShea]

From whom did you purchase the redemption code? 

Why should it matter WHEN it was activated?  Your issue is a bad code that you can't use.

[Jeffrey_A_Wright]

Marevc, I am sorry if you are encountering a problem redeeming your recently purchased redemption code. What was the exact error you received when you attempted to follow the instructions listed at https://adobe.ly/46ucicm? If the code is invalid or not accepted, then you will need to contact the seller of the code to request a replacement or a refund. They can report the problem to Adobe, and be issued a new code, but no money for the service has been provided to Adobe until the code is accepted.

There is no activation date to offer you, Marvec, since the code was not accepted, and there is no such thing as a product key as requested by G2ASupport. You are welcome to reference this public discussion as it is visible to anyone who has Internet access.  For more information on invalid or revoked redemption codes see https://adobe.ly/4ph4QZD. ^JW

[marvec_9997]

Thank you very much for the information. I apologize for the previous message; I had mistakenly responded to someone else. But thanks for the information. I'll send this as proof to G2A support... Thank you very much.

[marvec_9997]

I bought it from an external distributor (g2a.com). I bought two codes. One worked for me, but the other didn't. When I logged in, it said it had already been used. When I filed a complaint, the seller didn't respond. The website's support team asked me to wait 15 days. Now, they're asking me to provide the current information. Getting in touch with an Adobe agent is even more difficult because the virtual assistant always tells me they're all busy. That's why I felt the need to write to them and see if anyone could give me any information on how to get that.

[Jeffrey_A_Wright]

Thanks for the update, Marvec. No one at Adobe will be able to provide the requested information. Activation data is not linked to customer information, and there is no such thing as a purchase key.

Please continue to follow up with 2GA for any requests for reimbursements or a new code. ^JW

[marvec_9997]

How could I obtain the information they are asking me for?

[kglad]

you'll need help from an adobe employee.  if you don't see a post from one here within the next 14 hrs, repost.

[marvec_9997]

Hi, thank you very much for the information. I'll be waiting.

Thanks.

[kglad]

sure. we'll flag one if they're here in ~13 hours.