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Help!

New Here ,
Sep 10, 2015 Sep 10, 2015

Hello I have q question (soory foor my enlgish, I will try). I have CC for a year now and I just payed for the next year. But when I want to update my photoshop I have to confirm with my Password. But it's says that it is not correct, but I can sign in at Creative Cloud. Can you tell me what I'm doing wrong and help me?

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Creative Cloud
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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2015 Sep 10, 2015

Hi,

If you have a mac machine, then click on Update for Photoshop and when it prompts to enter  a password enter your Mac password ( which you use when you start your computer ), if you don't have a Mac Password then don't enter anything just click on OK.

Regards,

Bani

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Adobe Employee ,
Sep 10, 2015 Sep 10, 2015

Hi,

If you have a mac machine, then click on Update for Photoshop and when it prompts to enter  a password enter your Mac password ( which you use when you start your computer ), if you don't have a Mac Password then don't enter anything just click on OK.

Regards,

Bani

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Adobe Employee ,
Sep 10, 2015 Sep 10, 2015
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