HELP

[Guest]

Was running a trial version of photoshop, illustrator and indesign. Purchased student monthly subscription. Deleted previous trial versions and redownloadded them. Still coming up with as a trial version. When i click activate, it takes me to a serial number page. I just want to use my apps that I have paid for.

[Govardhan.V]

Windows or Mac?

Did you tried Signing out from Adobe Creative Cloud and Signed in ?

Sign in and sign out to activate Creative Cloud apps

[Guest]

‌hey man. Tried it multiple times and even deleted creative cloud and reinstalled.

[Govardhan.V]

Windows or Mac ?

[Guest]

‌Macbook pro 13" 2014. El capitan.

[Govardhan.V]

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

4)Double click on Hosts file , it will open it with TextEdit,

Check whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

[Guest]

hey man thanks so much replying so quickly.

it comes up as

##

            # Host Database

            #

            # localhost is used to configure the loopback interface

            # when the system is booting.  Do not change this entry.

            ##

            127.0.0.1 localhost

            255.255.255.255 broadcasthost

            ::1             localhost

            fe80::1%lo0 localhost

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 hl2rcv.adobe.com

127.0.0.1 lmlicenses.wip4.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 na2m-pr.licenses.adobe.com

127.0.0.1 ims-na1-prprod.adobelogin.com

127.0.0.1 na4r.services.adobe.com

127.0.0.1 na1r.services.adobe.com

127.0.0.1 uds.licenses.adobe.com

127.0.0.1 hlrcv.stage.adobe.com

[Govardhan.V · Accepted solution]

Ah! Adobe blocker entries in Hosts , you need to remove Adobe entries and then try to activate , it will resolve the issue.

Follow below steps:

• Remove all entries which has adobe name . Then close the Textedit , it will Autosave.
• Make sure there are no Adobe entries inside .
• Then copy and paste the Hosts file back to Etc folder . 
• We are replacing edited hosts file which we had copied to Desktop with the original Hosts file inside Etc folder.
• When prompted , Authenticate with Mac password ,
• Make sure to select Replace option ..
• Once you has replaced Hosts file , double click on it again and check whether Hosts file is free from Adobe entries.
• If yes. launch Creative Cloud application and load Apps list and check.