Hi I am getting crashes on my Adobe Illustrator. It Crashes everytime i open it!!! PLEASE HELP!!

[chad cantrell]

Hi I am getting crashes on my Adobe Illustrator. It Crashes everytime i open it!!! PLEASE HELP!!

[chad cantrell]

yikes..crashed

[Govardhan.V]

Note : If you had connected deveices like Printer, scanner . disconnect them from computer .

Then launch Illustrator CS 3 and check.

Still same ? follow below steps.

Try running from Terminal..

Applications > Utilities > Terminal.

Right-click on Adobe Illustrator > show package contents and drag the file Adobe Illustrator from the Contents/MacOS folder into the terminal window and press Return.

If the app crashes , check under /Applications/utilities/console  and see if any apps gets logged when you are launching Illustrator.

[chad cantrell]

Hey buddy , what should i do now--ive cleared every existing cache , restarted done everything...i really dont know what else to do....contacted various forums...someone must have the right answer....

[Govardhan.V]

Chad , if the app works in Safeboot mode only means there is some Application running in backgorund or running at startup is causing the crash .

May I know whether you had disabled  Login items and checked.??

You can also contact Apple Support and inform them  you can launch Application only in SafeBoot mode and it crashes in Normal mode .Sometimes , the process involves recovery  system .

For confirmation , you may check with them once.

[Govardhan.V]

Install Java for OS X 2014-001

Java for OS X 2014-001

Clear Font cache.

Still same ??  follow below steps :

1. Open System Preferences > Java
2. Wait for the Java Control Panel to load
3. Open Adobe Illustrator (while keeping the Java Control Panel window open)

[chad cantrell]

Thanks , still crashing...im trying to figure out every option in the book as without my laptop I can not worl.

[Rajashree Bhattacharya]

At this pointy I would suggest you to contact Adobe Support from: Creative Cloud Learn & Support

Regards

Rajshree

[chad cantrell]

Ive done everything possible...i really dont know what to do now...The only positive thing that i have found so far is that it works in safe mode...

[Govardhan.V]

Just to confirm again , may I ask whether you had tried with Java Control Panel ?

[Govardhan.V]

did you tried running Illustrator CS 3?

[Pattie-F]

There is a user forum dedicated to Adobe Illustrator. You might want to post there to get assistance from Illustrator specialists: Illustrator

Pattie