hi... i ve bougth adobe premiere pro cc...but a cant install because the system ask me for a serie number...but i didnt receive any...what can i do ?

[gabrielp79972609]

hi... i ve bougth adobe premiere pro cc...but a cant install because the system ask me for a serie number...but i didnt receive any...what can i do ?

[kglad]

did you buy premiere pro cs6?  or did your subscribe to premiere pro cc?

if that later, creative cloud does not use a serial number and creative cloud subscribers to not have any serial numbers associated with their programs.  creative cloud subscribers use their adobe id to activate their programs.

download and install the creative cloud desktop app (after signing in with your adobe id - the same one you used to pay for your creative cloud subscription),  https://creative.adobe.com/products/creative-cloud

open the desktop app (a  shortcut will be on your desktop) > click apps and then select the programs you want to install.

the desktop app gives you acces to cs6, cc and cc 2014 apps.  and probably more in the future.

if you already have the cc desktop app and you need to refresh your adobe id, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Rameez_Khan · Accepted solution]

Hi,

It seems to be an activation issue. Please follow this: Creative Cloud app asks for serial number

Thanks,

Rameez

[Pattie-F]

moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install