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Question

High CPU usage from Adobe's Genuine Software Integrity Service

Forum|Forum|9 years ago
October 16, 2016
4 replies
21535 views

Adobe's Genuine Software Integrity Service is constantly running at 30-40% CPU usage (on a two CPU system) and leading to my laptop battery draining and difficulty running other applications.

I uninstalled both my copy of CS3 (work licenses) and Creative Cloud (personal copies of photoshop and lightroom) after my CS3 licenses stopped working this weekend (and would not repair successfully using the repair tool, perhaps an unrelated issue). Uninstalling CS3 did not fix the problem, but uninstalling Creative Cloud fixed the problem temporarily. The symptom returns as soon as I reinstall creative cloud. My most recent install attempt was yesterday afternoon (Oct 15).

Checking adboegc.log did not reveal any entries corresponding to high CPU usage. There are clusters of log entries which seem normal; however there were none for today (Oct 16th) despite 4+ hours of the service running at full CPU.

I have since uninstalled Creative Cloud again so that I can use my laptop for other work.

System: Windows 10 Pro (with Anniversary Update and all updates as of yesterday)

I have searched the forums and seen some similar issues but nothing seems to match exactly.

Does anyone know if this is a known bug or if there is a workaround here?

This topic has been closed for replies.

B

blars62

Participating Frequently

I am having a similar problem, and it's very frustrating given that I pay Adobe for these tools every month!

These three adobe processing are chewing up 99% of my CPU:

--Adobe Genuine Software Integrity Service

--Adobe GC Client Application

--AAM Updates Notifier Application

Note that I am running this on in Windows on my Macbook via VMWare Fusion, and I did recently change the processors allocated to Windows from "2" to "1". Maybe that has something to do with it. But these Adobe processes are dragging WIndows to a halt, and I shouldn't have to spend so much time wrangling with Adobe system software. (And leaves me with a sour taste in my mouth for Adobe software, which seems to bloat my system).

Sorry to be crabby, I just don't like paying for tools that take so much time to maintain! Please suggest a way that I can keep these Adobe processes from chewing up my system.

-Brad

H

Hutcho

Participating Frequently

Hi,

I found the installation log file, but I have tried three separate programs to unzip it without success.

Any ideas?

Mark

Jeffrey_A_Wright

Community Manager

Mark the installation logs are stored in gzip format. Any utility for Windows that can open a gzip file should work.

Jeffrey_A_Wright

Community Manager

Ok thanks for the confirmation Mark. Unfortunately the Creative Suite 3 logs do not appear to be verbose enough to determine the cause of the installation error.

If you are using Windows 10 you may want to consider utilizing a Creative Cloud membership or single App membership for any applications you would like to use. The applications are designed to be installed under modern operating systems such as Windows 10 and macOS 10.12. You can find more details regarding Creative Cloud memberships at Adobe Creative Cloud | Software and services for creative professionals .

The other option is you could back up any documents and settings and do a fresh install of Windows 10. Creative Suite 3 was created, and received it's last update, before Windows 10 was ever developed. I am unsure how much effort you will want to put in for applications which may still face additional errors running under a modern OS.

My apologies that we weren't able to locate any errors to determine how to resolve the current installation failures. If you do decide to proceed with reinstalling Windows 10 you are welcome to update this discussion if you have any questions.

Finally, you may also want to consider reverting to Windows 8.1 as you may have better compatibility with Creative Suite 3.

H

Hutcho

Participating Frequently

Once I have tried installing the software again, it runs the "Adobe Genuine Software Integrity Service" and cripples my PC.

What has changed for this to happen!!!??

Now an unhappy customer!

Jeffrey_A_Wright

Community Manager

Mark what error messages are you seeing in the installation logs? You can find details in post #8 of this discussion on how to locate your installation log error. You are welcome to post any specific errors you are seeing in the log.

T

Tariq Ahmad

Community Manager

Hi BradCoe ,

Sorry for the inconvenience.

I have sent you a private message, would you respond back with the requested information.

Regards,

Tariq Dar.