Skip to main content
D
domb49479861
Known Participant
October 10, 2018
Answered

Horrible experience cancelling account

  • October 10, 2018
  • 1 reply
  • 637 views

I use Animate from time to time.

Wanted to play with it again for one month, so paid for a month subscription.

There was no option in my manage plan account to cancel subscription after this month. Literally not there, and this was an issue in the forums BACK IN 2014

So I have to go and chat to a consultant to cancel my account and plead my case to cancel.

It was utterly horrible and soured this great program. Consultant did their job OK, but for Adobe to make me jump the hoops

I'm still really angry...took me 40 minutes of time to just cancel and not get billed again.

...I'm shaking what the hell. Why has this not been fixed after all these years.

I want an answer. Why make me speak to a consultant. I don't need to speak to one to purchase, but they sure make it hard as hell to cancel.

Dom

    This topic has been closed for replies.
    Correct answer Abambo

    This is a user to user forum. To talk to Adobe you need to Contact Customer Care !

    If you have, however, a case number, I could try to ask an Adobe employee to look into your case and to contact you.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 10, 2018

    This is a user to user forum. To talk to Adobe you need to Contact Customer Care !

    If you have, however, a case number, I could try to ask an Adobe employee to look into your case and to contact you.

    ABAMBO | Hard- and Software Engineer | Photographer
    W
    Wendy28421951t9mn
    Participant
    February 15, 2023

    I agree with the original poster.  Adobe is much like a scam.  I'm only trying to use Adobe Reader and I need an account to do so. WTF?  It's worse than a virus.  You try one app and the ads are insessant to try another product.  High sales pitch and push without the easy cancel.  This program has turned into a scheme of advertising to get you to try products.  I agree you shouldn't need an employee to assist and also - mostly - the incessant advertising push in every application you try to use is annoying and turned me off the product completely.  Each app costs a lot of money per month and when you try to use a feature that seems part of the app you purchased, it says 'this feature is available for $xxx a month.  One of the reasons I dropped the three apps I actually loved to use.  I couldn't do anything without buying something else.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices