Horrible experience in using Creative Cloud

Question

I have paid for a Creative Cloud plan for 1 year 8 days ago, which includes Photoshop CC and Lightroom Classic CC. Today all these apps becomes trial versions.

I reinstall everything once again and still like this. I can login to my account, but all these apps they are still not activated even I reinstalled the Apps again and again, and my computer still cannot be associated with my creative cloud account. What is going on?

I have already spent 3 hours on this. I tried to get help from adobe website, but no chat available, no email provided, and my money was taken away already.

So what can I do with this situation?

Abambo · Accepted Answer

Trial is 7 days, so somewhere in the process, your computer and/or Adobe do not see that you paid what is due. Do not panic, we will get that working.

First, please look into this: Stop Adobe Creative Cloud from opening in trial mode after purchase .

If that does not help, please come back to the forum for more advice and help.

Chat is available 24/24 7day a week. Look here: Contact Customer Care ! you need to be logged-in into your account and to accept cookies.

1.

2.

3.

4.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded