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schoolworksy76700045
Participant
July 23, 2018
Answered

How can I cancel photoshop free 7days trial?

  • July 23, 2018
  • 5 replies
  • 15179 views

My school group member asked me to make a photo montage, but we ended up to not to do it. I download photoshop CC trial version yesterday, but I could not open any photos which we need to modify. This is a terrible software and I would like to cancel it. How can I cancel the 7 days trial? They made how to cancel or contact to support really difficult. Please tell me how to cancel the trial section.

This topic has been closed for replies.
Correct answer Ani*Adobe

Hi there,

Trial will expire within 7 days from sign up. No cancellation is required.

^Ani

5 replies

homeri45643776
homeri45643776
Participant
August 15, 2018

How will my credit card be credited and cancel monthly payments?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 16, 2018

What subscription do you have?

A month per month subscription can be canceled any time. The software stops working at the end of the month.

A yearly subscription can be canceled early, but you have to pay a cancellation fee of half of what is still due. No fee is due if you cancel during the first 14 days of your subscription. At the end of the year there is no cancellation fee.

ABAMBO | Hard- and Software Engineer | Photographer
Ani*Adobe
Community Manager
Ani*AdobeCommunity ManagerCorrect answer
Community Manager
July 23, 2018

Hi there,

Trial will expire within 7 days from sign up. No cancellation is required.

^Ani

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 23, 2018

    Here is the Help on cancel your subscription:

    How to cancel your Adobe Creative Cloud plan or membership

    Please refer back to here, when you still need help.

    Photoshop is a quite complex program so not expect to create the best work in 10 minutes. You should, however, be able to open image files (Ps opens a lot of them), it would be interesting to see what file type you could not open.

    ABAMBO | Hard- and Software Engineer | Photographer
    arij2010
    arij2010
    Inspiring
    July 23, 2018

    Hi,

    To have 7 days trial you don't need to pay and don't need to cancel anything .Did you give your credit card details or Paypal?

      Akash Sharma
      Akash Sharma
      Legend
      July 23, 2018

      Hi schoolworksy76700045,

      Sorry that you cannot open images that you're looking to edit in Photoshop.

      Could you please let us know which image type are you trying to open and are you getting any error message? You may refer this help section describing how to open images in Photoshop: Create, open, and import images in Photoshop ​

      Regards,

      Akash

      S
      schoolworksy76700045Author
      Participant
      July 23, 2018

      Please tell me how to cancel the trial 7days trial. I don't' want to charge for this. I even could not open any photo files including jpeg. I don't wanna be the sacrifice for the group assignment. I spent so many hours to fix this issues but I could not do that and I cannot find the information for how to cancel the trial.

      Akash Sharma
      Akash Sharma
      Legend
      July 23, 2018

      You may refer this discussion for information on how to cancel your trial: Canceling 7 day trial of Adobe Photoshop

      ~Akash

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