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How can I get a monthly invoice by e-mail?

New Here ,
Oct 05, 2019 Oct 05, 2019

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Hi,

 

I need a monthly  invoice by e-mail for our accountant.

Why does not adobe provide us with a monthly invoice by e-mail like other service providers?

It is very cumbersome to log-in every time to print out the monthly invoice.

 

 

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correct answers 1 Correct answer

Adobe Community Professional , Oct 05, 2019 Oct 05, 2019
Sorry to say Adobe does not send invoices by e-mail.  Why should they? You have access to invoice history 24/7 from your account portal at https://account.adobe.com

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Adobe Community Professional ,
Oct 05, 2019 Oct 05, 2019

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Sorry to say Adobe does not send invoices by e-mail.  Why should they? You have access to invoice history 24/7 from your account portal at

https://account.adobe.com

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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What a nonsence answer!!!!!  every other IT related account we have allows for invoicing to a secondary email address so why cant Adobe do it?

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Adobe Community Professional ,
Dec 09, 2020 Dec 09, 2020

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No matter how many times you post, nobody here can change Adobe's policy

 

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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Adobe Community Professional ,
Dec 09, 2020 Dec 09, 2020

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Your Team/Enterprise plan admin should know how to use the Creative Cloud Admin Console to view, print and download invoices. 

https://helpx.adobe.com/enterprise/using/admin-console.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Nancy, judging from your answer it looks like you are either new to online billing systems, do not handle many invoices for your organisation, or do not understand the concept of low friction when it comes to designing user interfaces for customers.

 

Some organisations require a copy of the invoice every month. Yes, it is possible to login to the console, approve the login via 2FA, click through to the invoice page, and click the "email PDF" button or download the pdf manually. 

 

A company that understands good UI will realise that it is a waste of time for customers to have to do that every single month just to receive a monthly invoice. The very simple addition of a toggle to automatically email the PDF every month will save users the time and annoyance of having to manually initiate a very simple process that every other company has no problems doing. Adobe used to do it but for some unknown reason in 2017 decided they are incapable of sending automated emails.

 

Adobe refuses to explain why they made the change, and their refusal to communicate why demonstrates that they are not a customer-oriented company; rather they're probably a bureaucracy-heavy company that is incapable of communicating with customers without going through a lot of internal red tape first. It's as if nobody dares explain the reason why, or their support staff are left in the dark about changes the billing department requested.

 

Your comment saying "Why should they?" is akin to moving away from push email systems of today where emails just appear in your inbox automatically, and going back to old polling-style mail systems like UUCP where you have to connect to a mail server to retrieve your email - with the added hassle of not even being able to schedule automated polling. Sure, it can be manually initiated. But why should it be manual when it can be (and was) automatic? 

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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Thanks for your feedback however I don't work for Adobe, sorry. 

 

You'll need to take this up with your IT dept's Plan administrator as only they can initiate communication with Adobe about such matters. 

 

If this is an individual account, feel free to reach out directly to Adobe Customer Support.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Thank you.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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