How can I get a refund for my Photoshop and Premiere Elements 15?

[wandaj67932824]

Dear Sir/Madam

I purchased Adobe Photoshop Elements and Adobe Premiere Elements 15 I tried to install to my latest laptop with windows 10 from email but unable to do so.

I would like to send me disk as I also have desktop no internet connection .

I been customer for several years and always had disk can you arrange to send me disk .

Yours faithfully

Mrs Wanda Jachec

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Are you using a computer Administrator account with full read/write permission?

What is the exact error message that you see?

Adobe does not provide discs... if you can't install, do a return and buy from a vendor like Amazon to get a disc

[wandaj67932824]

John

I will be happy to return I spend a lot of time and can't download at least with the disk I had no problems in the past .

Please refund £80.05 back to my credit card and I will buy in my local Currys store .

Thank you for you help

Mrs Wanda Jachec

PS I have Photoshop 14 version but 15 seems to have new futures.

Can you confirm my request

[John T Smith · Accepted solution]

This is an open forum, not Adobe support, and I do not work for Adobe

To Return https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

OR

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[wandaj67932824]

John. I spoke to someone during the working times dead end agent wasn't very helpful that if l know that l was buying without disk l would not spend my money. That's why l need to get refund and start all over again. Please let me know how do l request and who to contact. Thank you in advance. Mrs Jachec.

Sent from my iPhone

[Peru Bob]

wandaj67932824 wrote:

Please let me know how do l request and who to contact.

Go to the link that John gave you:

Return, cancel, or exchange an Adobe order

[wandaj67932824]

Dear JohnPlease arrange for refund of £80.05 for bundle that I been asking since December as I can't download on my system .As soon as I get the refund than I will purchase disk.Your prompt reply would be appreciated.

Yours sincerelyMrs W Jachec.

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Original Message----

[Peru Bob]

wandaj67932824 wrote:

Dear JohnPlease arrange for refund

John can't do that as he said he is not an Adobe employee.

You need to go to the link he gave you:

Return, cancel, or exchange an Adobe order

[Jeffrey_A_Wright]

Wandaj67932824 as mentioned you can initiate the refund yourself within your account.  You can find details in post number 7, 5, and 3 of this discussion.

If you would like direct assistance with the refund process then please contact our support team directly at Contact Customer Care .  If you are not able to reach a member of our chat support then please use an alternate web browser, smart phone, or tablet to make the request.

Wandaj67932824 it is likely whatever is preventing you from downloading Photoshop and Premiere Elements is also blocking you from contacting our support team directly.