How can I get fonts for Illustrator?!

[davidf97879629]

I need more fonts for Illustrator. I click the Typekit button and search the website for fonts. When I find one I like, I click it, and look at it, but can't find any way to download it.

Perhaps complicating this issue: I'm a paying customer, but my creative cloud account for some reason says I'm not paying and am using free and trial services. Annoyingly, I can't get a customer support phone number, because the website reserves that for a paying customer, which it mistakenly believes I am not.

[Nancy OShea]

Typekit is no more.  It was renamed Adobe Fonts. 

1. Log-in to the Adobe Fonts website with your paid ID and password.
2. Click on My Fonts to see which fonts you have activated. 

https://fonts.adobe.com/my_fonts

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Post back if you still need help.

[davidf97879629]

Still not working. I've got a link on the font page that says to subscribe to creative cloud. I'm already subscribed. I pay monthly. It still says I have a free account.

And just a note: somebody really needs to look at simplifying this entire flow. I can't see any purpose for the creative cloud app at all. If I need to download something, I can sign in at the website, right? Why do I have to have this app running? It's a total waste.

[Test Screen Name]

Your answer is in the question. You need to use the Creative Cloud app, NOT THE WEBSITE, to manage your fonts in Adobe Fonts.

[davidf97879629]

That seems needlessly complicated.

[Test Screen Name]

Using the app for Creative Cloud, that's made for installing fonts, to install fonts - the app whose purpose you could not surmise until I told you this - is needlessly complicated?

[John T Smith]

>still says I have a free account

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Jeffrey_A_Wright]

Davidf97879629, I am showing that the Creative Cloud membership, associated with the e-mail address you used to post to this public discussion forum, has been canceled.

Do you still have an active CC membership?  What type of membership are you using?

[davidf97879629]

I don't use this alot, so I don't know the details, but I've been paying for it monthly. Is there a way I can get someone in customer service to give me a call?

[Jeffrey_A_Wright]

Davidf97879629, our support team is ready to assist you at https://helpx.adobe.com/contact.html.  Please begin a chat session so the specifics of your situation can be discussed.

[davidf97879629]

That is a suboptimal solution which I attempted before I came here. Very frustrating that I'm being told I'm not a paying customer and so I have to chat with a robot. 

[Test Screen Name]

When you are bored with the robot type AGENT to say you want a human. 

[Jeffrey_A_Wright]

I know this is a difficult time, Davidf978796629.  All of us are currently affected by the global pandemic.

Account related inquires must be conducted in a private setting for security purposes.  You are currently posting in a public discussion forum that is accessible to anyone with Internet access.

As Test_Screen_Name indicated, you will have the opportunity to speak with a person via chat.  Please continue to be patient as we are experiencing a high volume of people contacting our support team during the current pandemic.

[davidf97879629 · Accepted solution]

I've got to eat my hat. Turns out I signed in with the wrong email address. I want to be absolutely certain that anyone in the future who reads this thread knows that Adobe is absolutely 100% not at fault, and ignorant users like myself should figure out how to use log in credentials before they complain!!!

[Jeffrey_A_Wright]

Thanks for the update, David!  I am pleased to hear you were able to resolve the difficulties you were facing and can now access the fonts from within Illustrator.

I think we have all been guilty of either wrong login names and/or passwords while trying to access different services.  It gets even more difficult since the best practice is to use a different password for each service.