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E
eugejenia
Participating Frequently
January 5, 2018
Answered

How can I login to Adobe Application Manager and connect to Adobe Server?

  • January 5, 2018
  • 1 reply
  • 1143 views

I am not able to activate  my Creative Suite because Iogging in I get the error: "Unable to contact Adobe. Please connect to the internet and try." in Adobe Application Manager (which is the former application for Creative cloud Desktop) on Windows XP.

Of course, I am well sure to be connected to Internet !

Moreover, when I try to start an application (like Illustrator belonging to CS6) it says the following: "Renew your subscription, We're sorry but we're not able to connect to the Adobe Server right now".

I've already used those products during the first half of 2017 on my PC, so I know that they work on it : I choose CS6 because it is supported on WinXP by Adobe.

My suspect is that Adobe made recently some changes on their Login Servers and those modifications are now preventing winXP systems to access their servers. Could that have to do with some older encyption protocols (say TLS 1.0 o 1.1)  been disabled on Adobe's servers in favour of newer ones like TLS 1.2 which I don't think is supported  in WinXP ?

This topic has been closed for replies.
Correct answer kglad

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 5, 2018

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

E
eugejeniaAuthor
Participating Frequently
January 5, 2018

Thank you very much, but of course I've tried most of the suggestion that you can find in the forum and in the help section with no luck.

Is there anyone that is experiencing my same problems with XP?

E
eugejeniaAuthor
Participating Frequently
January 5, 2018

if you can connect with one of your browser's, cs6 should be able to connect.  i'm just not sure where you got a cs6 subscription version if you weren't able to install the cc desktop app from here https://creative.adobe.com/products/creative-cloud


Adobe says that Creative Cloud Desktop app require Win 7 or later. --> Adobe Creative Cloud system requirements

That's why I'm using an older version that works with WinXP.

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