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RandomDave
New Participant
June 1, 2019
Answered

How do I activate CS2? [CS2 is dead]

  • June 1, 2019
  • 3 replies
  • 15864 views

Trying to activate my retail CS2 Premium.  None of the links I've found for activation or download work. I can't register CS2 from my login portal.  I've contacted support via chat, they told me I'd have to go.. here. Thanks, support.

 

Any thoughts on this?

 

[Branched from a discussion of CS4 and CS6]

    This topic has been closed for replies.
    Correct answer Nancy OShea
    I'm getting the same run around. Spent over 2 hours on chat today withRahul, his "floor supervisor" Bhavika and his "senior agent" Milind. They all three said there was absolutely nothing Adobe could do or would do to help me get my CS2 re-activated. Rahul stated "Certain older versions of CS apps are now unauthorized for all Adobe customers to use, redistribute or package. Adobe will no longer make these available due to a third-party copyright dispute. Bhavika was no help at all he stated: if there would be any update links for CS2 we would have shared that on first place, but as that is the old version the download links are not available for this product as we only support the new and updated versions now. You can try the links available on that forums page as it has stopped working because of the old version. So when I finally chatted with Milind "senior agent and available floor Supervisor" he stated:Cs2 is an very older product where in there is no installation and new activation process are available, we would have definetely helped you if there is any way to reinstall the Cs2 product, but the last option is only to purchase a latest version of Creative Cloud Application. I then asked him "in these intervening 2 months, this has changed and you can no longer provide those files? I want this on the record that you cannot provide this help, and I will go back to the forum with this new information. So, to be perfectly clear, are you saying there is absolutely nothing Adobe Support will do for their customers who purchased the CS2 program? He replied, "Yes, unfortunately for Cs2 there is no option which we have available in order to reinstall the product. I hoping someone can point me in the right direction to getmy CS2 re-activated Adobe support was worthless. Here is thecase# ADB-9007426-Z2G7 if you can believe what they tell you???
    CS2 is officially dead. The activation servers were taken offline many years ago. Effective May 2019, Adobe is not providing any means for downloading CS2. The party's over.

    3 replies

    J
    jimbennett5345
    New Participant
    June 11, 2019

    I believe it was Pooja, thanks

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 11, 2019

    Jimbennett5345, I am sorry you are facing problems reinstalling Photoshop CS2 for Windows.  I do show that you have an upgrade version of Photoshop CS2 registered under the account you used to post to this public discussion forum.

    Can you please make sure to register the full version of Photoshop that you are upgrading from by using the process listed in Find your serial number .

    You also mentioned you recently spoke with our support team about receiving installation files for your Photoshop CS2 upgrade.  Can you please post the case number for your recent interaction?  You can find information on how to locate your recent support cases at View Adobe Support cases .

    D
    donc97110792
    New Participant
    July 11, 2019

    Thanks for your active interest, Jeff.

    Today on a chat (here's your name) Himanshu insisted there was nothing he could do, short of a 30 day trial with CC purchase after that.   I have CS2 because I'm on a budget (having owned this software for many years, now trying to reactivate it.) And this is a little frustrating. Not the least of which is the reminder that a hack of Adobe several years ago exposed my two most personal email addresses, causing me to have to close them. Things happen; and lesson learned in that -- NEVER give a good email address to anyone online. Meanwhile, Himanshu transferred me to sales, while I was in the middle of this process.

    J
    jimbennett5345
    New Participant
    June 10, 2019

    Funny how chat gives different answers each time.  I just wasted 45 minutes on chat and the agent told me he could not help with a download link and referred me back here.

    John T Smith
    John T Smith
    Community Expert
    June 10, 2019

    Please post the chat person's name so I may send a message to the employee in charge

    John T Smith
    John T Smith
    Community Expert
    June 1, 2019

    CS2 + Acrobat 7 + Audition 3 (AND EARLIER) Activation Server is gone, so read below

    How to get a previous version... Read reply #10 https://forums.adobe.com/thread/2620448

    -Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

    -And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    -OR... Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

    R
    RandomDaveAuthor
    New Participant
    June 1, 2019

    Thanks for the help, John! After some time in chat, the agent emailed me a serial # and install files for CS3 Master Collection.

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