How do I add my request code offline to allow me to use Acrobat Pro XI

[scottysusan123]

I have been trying all morning to find out how to add my request code for the Acrobat Pro XI.  I have generated all the off line info I needed and now have the request code that I am struggling to find where to add.  Any link or help please??

[Ani*Adobe · Accepted solution]

Hi Susan,

I have checked your account and found that  Adobe Acrobat XI Professional has been activated, please let me know if you are still facing any problems with the activation. 

Alternatively you can contact support here for the activation support

If you want help with the offline activation, you may use the doc Offline Activation

^Ani

[spitech1]

Hi Anish

i'm having the same trouble with adobe acrobat reader pro 10 and i have purchase a license but when i reinstall the CS6 package it wont activate my adobe acrobat reader pro 10 and i tried to look for the offline activation but it needs the request code but i cant find ways to ask for the request code.

[Ani*Adobe]

Hi spitech1,

Are you not able to launch Adobe Acrobat? Is there any specific message which you see while launching the software?

^Ani