How do I deactivate a license on a computer I no longer have?

Forum|Forum|9 years ago
April 28, 2016
3 replies
1210 views

Hello!

The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

adobe creative suite cs5.5

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Correct answer John T Smith

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

Sheena Kaul

Legend

Moving to Downloading, Installing, Setting Up

Rajashree Bhattacharya

Legend

Contact Adobe support to restore the activation count. Adobe Support

Regards

Rajashree

EDIT - Adobe support is no longer able to reset an activation count

GauravM

Inspiring

Moving to Adobe Creative Cloud

U

UsernamePerson123

Participant

The person bought CS5 and has a right to use it for as long as s/he deems fit. Obviously doesn't want a subscription. If Adobe allowed buying products again rather than renting products, then you might not be getting so many people wanting help with the software they actually bought.

Nancy OShea

Community Expert

@UsernamePerson123,

You didn't buy the software. Adobe owns the software.

You purchased a limited to license to use the product for however long your computer can support it and Adobe can make it available. That's typically 3-5 years for most products.

CS never came with a "forever license." Sorry.

Nancy O'Shea— Product User & Community Expert

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