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Participant
April 28, 2016
Answered

How do I deactivate a license on a computer I no longer have?

  • April 28, 2016
  • 3 replies
  • 1210 views

Hello!

The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

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Correct answer John T Smith

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

3 replies

Sheena Kaul
Legend
May 2, 2016
Rajashree Bhattacharya
Legend
May 2, 2016

Contact Adobe support to restore the activation count. Adobe Support

 

Regards

Rajashree

 

EDIT - Adobe support is no longer able to reset an activation count

GauravM
Inspiring
April 28, 2016
Participant
April 28, 2016

Thanks...don't need it.