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How do I deactivate a license on a computer I no longer have?

New Here ,
Apr 28, 2016 Apr 28, 2016

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Hello!

The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

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correct answers 1 Correct answer

Community Expert , Jun 08, 2024 Jun 08, 2024

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

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Adobe Employee ,
Apr 28, 2016 Apr 28, 2016

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New Here ,
Apr 28, 2016 Apr 28, 2016

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Thanks...don't need it.

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New Here ,
Jun 08, 2024 Jun 08, 2024

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The person bought CS5 and has a right to use it for as long as s/he deems fit. Obviously doesn't want a subscription. If Adobe allowed buying products again rather than renting products, then you might not be getting so many people wanting help with the software they actually bought.

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Community Expert ,
Jun 08, 2024 Jun 08, 2024

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Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

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Community Expert ,
Jun 08, 2024 Jun 08, 2024

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@UsernamePerson123 

 

you're re responding to an 8 year old thread that contains outdated information.

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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LATEST

@UsernamePerson123,

You didn't buy the software. Adobe owns the software.

 

You purchased a limited to license to use the product for however long your computer can support it and Adobe can make it available. That's typically 3-5 years for most products. 

 

CS never came with a "forever license."  Sorry.

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
May 02, 2016 May 02, 2016

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Contact Adobe support to restore the activation count. Adobe Support

 

Regards

Rajashree

 

EDIT - Adobe support is no longer able to reset an activation count

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Adobe Employee ,
May 02, 2016 May 02, 2016

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