How do I deactivate Acrobat XI pro?

[garethl28342656]

There is no deactivate option in the help menu only product registration...

[Anupriya Khare]

Hi,

Please refer to the link below.

Activate and deactivate Adobe products

Hope this will help you.

Regards,

Anupriya Khare

[garethl28342656]

[garethl28342656]

Hi Anupriya,

Thanks for your response, I don't have a deactivate option.

[Anupriya Khare]

Hi Gareth,

Please click on the link below and contact Adobe Support over chat.

Contact Customer Care

Please make sure you are signed in with the right adobe ID.

Regards,

Anupriya Khare

[garethl28342656]

The chat option doesn't work unfortunately, I don't think we have that support on our package. if we have used a volume license will unistalling the software and then reinstalling it on a different machine work?

[Anupriya Khare]

Hi,

Please try uninstalling the product and installing it on another machine. Please let us know if you need help with activation.

Regards,

Anupriya Khare

[garethl28342656]

Hi,

I have uninstalled and reinstalled and the key isn't working...I have it in trial mode at the moment. Any ideas?

Thanks

Gareth

[Anupriya Khare]

Hi,

Could you please provide the screen shot of the error message while entering the serial number.

Regards,

Anupriya Khare