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how do I deactivate ps from a computer that i no longer have of use

Guest
Apr 04, 2016 Apr 04, 2016

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I activated PS 6 on a different desktop computer.  This computer is long since dead.  I want to activate PS on my current laptop but I am told that I will need to deactivate this product from one of the other 2 machines that I have it setup on, both of which are long since dead and gone.  I need a work around on this ASAP without having to purchase another license, thanks

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correct answers 1 Correct answer

Community Expert , Apr 04, 2016 Apr 04, 2016

Hi jeffr19763141,

in this case, you should contact the Customer Care team and explain the situation to them.

» Contact Customer Care

Kind Regards,
Maurice

Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you!

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Enthusiast ,
Apr 04, 2016 Apr 04, 2016

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If the old computer is dead I am assuming it won't boot...Deactivation is achieved within Ps6 on the old computer which might not be possible. Contact Adobe Support

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Community Expert ,
Apr 04, 2016 Apr 04, 2016

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Hi jeffr19763141,

in this case, you should contact the Customer Care team and explain the situation to them.

» Contact Customer Care

Kind Regards,
Maurice

Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you!

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