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tomh67289313
tomh67289313
Participant
January 8, 2016
Answered

how do i deauthorize a computer I no longer use

  • January 8, 2016
  • 1 reply
  • 8625 views

I'm getting a message in lightroom that says I need to deauthorize one on my computers in order to use lightroom on a new computer. I don't have access to the old computer so how do I deauthorize a computer I no longer have?

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1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 9, 2016

Serial number and activation support (non-CC) https://forums.adobe.com/thread/2041990 to adjust activation count

Cloud

Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help

-also read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

-or https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

T
thewhitedog
Inspiring
April 17, 2016

That's no really the correct answer. Chat support says that they no longer support, in my case, Lightroom 5, so that they cannot help me with deauthorization. Nor do any of the other links offer a solution. This is just one more Adobe cul-de-sac. You can drive around and around and you will only come back to the place you started.

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