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Participant
August 16, 2016
Answered

How do I download apps after paying?

  • August 16, 2016
  • 1 reply
  • 833 views

I did the trial runs on some of the Adobe apps like Premiere Pro, InDesign and Photoshop a few months ago. But I just bought the membership today, but every time I go to download the apps, it tells me my trial has ended and I need to buy the app, but I already paid for all the apps under the 'Student' option. now its telling me to go in and put my school and credit card information and I did that, but I can't download the apps.

Is paying for the membership different from paying for the apps? I thought I was paying for all the apps with the $19.99/mo option and would be able to download them right away.

This topic has been closed for replies.
Correct answer Ned Murphy

The 19.99 is all you need to be paying (monthly).  You could try signing out and then back in again.

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
August 16, 2016

The 19.99 is all you need to be paying (monthly).  You could try signing out and then back in again.

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238