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MeycoProducts
Participant
March 1, 2016
Answered

How do I fix a Creative Cloud Host File error

  • March 1, 2016
  • 1 reply
  • 6713 views

Hi -

Lately I've been unable to access adobe creative cloud from my PC. I am unable to download updates or programs. After reading through several of the troubleshooter tutorials, I downloaded the creative Cloud cleanup tool and ran the "fix host file" option. It gave me this message: "Error occurred while fixing HF entries: 5". What does this error mean and how can I fix it?

    This topic has been closed for replies.
    Correct answer Tanusree

    Hi MeycoProducts,

    Please  follow the below steps :

    • Open Notepad
    • Go to this Page https://support.microsoft.com/en-us/kb/972034   ‌and copy the text of the hosts file for your OS version. Different hosts file contents exist for different Windows versions (although they vary slightly).
    • Once you’ve pasted the text into Notepad, save the file as “hosts” – include the quotes. (this is because you don’t want to save the file as a txt file). Save it on the desktop so that you can easily access it in the next few steps.
    • Now, open this location: %WinDir%\System32\Drivers\Etc. You can do this by opening Run and pasting the location here.

    Once the folder opens, drag and drop the hosts file from desktop into the folder. You will be prompted to replace the file and then prompted for the admin password.

    In a Windows machine, make sure you copy-paste the hosts file content that pertains to your OS version.

    With this huge update/refresh to the hosts file, you might want to restart your computer. The hosts file is usually used just to map web addresses to specific IP addresses and to block websites (by re-directing/mapping them to invalid/incorrect IPs).

    Let us know if this helps!

    Regards,

    Tanusree Haldar

    1 reply

    Tanusree
    TanusreeCorrect answer
    Participating Frequently
    March 1, 2016

    Hi MeycoProducts,

    Please  follow the below steps :

    • Open Notepad
    • Go to this Page https://support.microsoft.com/en-us/kb/972034   ‌and copy the text of the hosts file for your OS version. Different hosts file contents exist for different Windows versions (although they vary slightly).
    • Once you’ve pasted the text into Notepad, save the file as “hosts” – include the quotes. (this is because you don’t want to save the file as a txt file). Save it on the desktop so that you can easily access it in the next few steps.
    • Now, open this location: %WinDir%\System32\Drivers\Etc. You can do this by opening Run and pasting the location here.

    Once the folder opens, drag and drop the hosts file from desktop into the folder. You will be prompted to replace the file and then prompted for the admin password.

    In a Windows machine, make sure you copy-paste the hosts file content that pertains to your OS version.

    With this huge update/refresh to the hosts file, you might want to restart your computer. The hosts file is usually used just to map web addresses to specific IP addresses and to block websites (by re-directing/mapping them to invalid/incorrect IPs).

    Let us know if this helps!

    Regards,

    Tanusree Haldar

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