How do I get out of this box????

[Guest]

I froze after the original installation of lightroom 3 and couldn't decide whether to create a new lr file or upgrade my elements 9 file.  At the freezing point I am stuck in a little box which asks me to (myself!) create the file or choose another file.

I don't know where to  create the file, or how to name it, or where to put it.  Would prefer to upgrade my photoshop elements file, but no longer seem to have that choice.  I can't get back to that choice.  I have uninstalled and reinstalled my new lightroom, but it just comes up to that box.

Help help help please.

Bea  c

[laxneutrino]

Bea c,

No fix, but I've got the exact same problem.  Have tried uninstalling and reinstalling like you - still get the box.

[Jeff A Wright]

Saintmas1 or Laxneutrino can either of you please post a screenshot of the screen you are stuck on?

[Guest]

Hi there...yikes, I don't use this email address very often and didn't see all the messages until just now. I went on chat with an adobe person this morning, and he walked me through the manual removal procedure, including how to find hidden files. Once I had deleted lightroom in that place, everything was fine and I could relaumch it completely...thanks for your interest.

Date: Mon, 5 Dec 2011 14:46:52 -0700

From: forums@adobe.com

To: joestmars@hotmail.com

Subject: How do I get out of this box????

Re: How do I get out of this box????

created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Saintmas1 or Laxneutrino can either of you please post a screenshot of the screen you are stuck on?

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

[Guest]

I went to adobe support chat this morning and they guided me through the procedure.Bea

Date: Sat, 3 Dec 2011 19:15:42 -0700

From: forums@adobe.com

To: joestmars@hotmail.com

Subject: How do I get out of this box????

Re: How do I get out of this box????

created by laxneutrino in Downloading, Installing, Setting Up - View the full discussion

Bea c,No fix, but I've got the exact same problem. Have tried uninstalling and reinstalling like you - still get the box.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

[Jeff A Wright]

Excellent great to hear Saintmars1!