How do I get rid of a download error? Reloading or "retry" doesn't work. Please advise. Thanks.

Reload doesn't work. Retry don't work. Is it possible to reset it?

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Community Manager

Hi Steelers,

Please rename the hosts file to hosts.old

Below is the location of hosts file

Windows: C:\Windows\System32\drivers\etc

Mac: Open the finder window click on go and choose go to folder and type /etc and press enter

Rename the hosts file.

Then try to launch creative cloud again and try,

Thanks

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