How do I get rid of a download error? Reloading or "retry" doesn't work. Please advise. Thanks.

[steelers fan]

Reload doesn't work. Retry don't work. Is it possible to reset it?

[GautamBahl]

Hi Steelers,

Please rename the hosts file to hosts.old

Below is the location of hosts file

Windows: C:\Windows\System32\drivers\etc

Mac: Open the finder window click on go and choose go to folder and type /etc and press enter

        Rename the hosts file.

Then try to launch creative cloud again and try,

Thanks