I have a version of the Adobe Creative Suite 5.5 Design Standard edition I purchased when I was in school in 2012. I was using it for many years and that computer has since died. I never wrote down the 6 digit serial code thinking I would always be able to get it later if I needed it. Inside the packing was a piece of paper on how to get the 6 digit serial needed to download the suite. Since then, the website on that piece of paper "www.adobe.com/go/studentlicensing" no longer exists. The email it suggest for help DL-s&tlicensing@adobe.com also bounces back. I have a 24 digit serial number, my student Id, & the coupon code used to make the purchase and many other numbers on the packaging, but NO WAY to get the 6 digit serial number that I am prompted for when I try downloading the suite because it apparently was only available on a website that Adobe has since gotten rid of. Support had no clue how to get me this 6 digit code and suggested this is the only option to get help. Any ideas?
Log in to your Adobe account and click this link https://account.adobe.com/products --IF a download is available there will be a Download button under the program name ---as always, write the serial number in a text file AND copy that text file and the ---download file(s) to an external drive (or two) to be sure you always have what you need ---since Adobe DOES sometimes remove very old downloads from their file server
If those links do not help there is now NO WAY to get what you need
Tanya, as John mentioned, you will need to log in using the account you used to register the software to access the installation files. I don't see any software titles or active subscriptions under the account you used to post to this public discussion forum, nor have you been able to complete the email verification process for this account.
If you used a different email address to register and activate the software, see https://adobe.ly/46dhVMt for steps to reset the password.
Please bookmark https://adobe.ly/4nUmscT for instructions on how to access the installation files, once you are logged in under the correct account, Tanya. ^JW
and there's no 6 digit serial number for logging in.
you can only download from adobe IF you purchased from adobe or registered with adobe AND you remember the user name and password used when purchasing/registering.
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