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monicab81911386
Participant
March 26, 2016
Answered

How do i install photoshop? Help!

  • March 26, 2016
  • 1 reply
  • 186 views

I bought my mensual plan for photoshop and i don't know what im supposed to do now?? I got an email confirming my order and it said that now i had to install the creative cloud app and then just chose the application i bought and press download, I did that but when it was done downloading it said `trial expired``. i had previously downloaded the trial version but i just bought the thing so I don't really know what I'm suppossed to do?? I tried unintalling the app and the cretive clod as well and downloading again but it keeps saying ``trial expired``also when i try to open it it asks for a serial number but i never got one like?? Am i suppossed to get another email or something?? i mean i bought it from the official adobe page so i don't understand why this is happening?? I really need the program like i have tons of homework? Do i have to wait or something? Help

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Correct answer Ned Murphy

You need to sign in to the Creative Cloud application in order for it to recognize your subscription.  This might mean having to sign out and then back in again.

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
March 26, 2016

You need to sign in to the Creative Cloud application in order for it to recognize your subscription.  This might mean having to sign out and then back in again.

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html