Participant

Answered

How do I re-download after effects version 23, I accidentally uninstalled it.

Forum|Forum|1 year ago
October 29, 2024
3 replies
2410 views

So the problem is that After Effects version 25 is incompatible (processor requirement), and I accidentally deleted version 23 and can't use After Effects products at all. Is there a solution to use the previous version?

Installation

Correct answer Jeffrey_A_Wright

Oh sorry, I use a different account, the one I provided the screenshots is a university account.

Thanks for the update, Dees. This public discussion forum is designed for individual plans. Please contact your University for more help. The solutions offered here can be blocked or may not be applicable to Creative Cloud for Enterprise, Team, or Education members. ^JW

L

Luke341224574958

Participant

Hi there,

I have the same issue. My computer can only go up to AE2022 as it is on Catalina, and I cannot update it past Catalina. I just deleted After Effects since there was an issue with my RAM. I want to redownload After Effects, but I can't, just like the screenshots the individual sent. I have an individual account. Please help ASAP!!!

T

tanner_5943

Participant

Im also having this issue. Did you get this fixed?

kglad

Community Expert

@tanner_5943

what problem are you having?

Nancy OShea

Community Expert

Did you check the box to Show Older Versions in your CC Desktop App?

If that box is not available, contact your school's IT dept. They may need to create a package for you.

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Community Manager

Thanks for your question, Dees; please see https://adobe.ly/48oPMks for information on how to download the older versions of After Effects that are included with your membership. Please update this public discussion if you have any questions. ^JW

D

Dees37511747rqhcAuthor

Participant

Hi, I followed your guide and it seems I need to install the current version of After Effects to downgrade it to version 23, but the problem is I cannot download it. Even on the Preferences > App tab it doesn't list After Effects

Jeffrey_A_Wright

Community Manager

You are right, Dees, the ability to install older versions is limited to people with a paid membership.

I don't see an active membership under the e-mail address you used to post to this public discussion forum. If you have an active Creative Cloud membership under another account, then make sure to sign in with that account.

If your membership is provided by an organization, then please contact the organization's Creative Cloud plan administrator for additional help. ^JW

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