how do i reinstall applications if CC desktop app says that they are already up to date?

[pauloncc]

had to system restore.  installed cc applications wiped. reinstalled desktop cc app and it thinks the applications i had installed are still there.  it says they are uptodate and won't let me reinstall them.  the download link from the cc web site won't download them either as it must link to cc desktop app.  Can't download or reinstall applications.  Help please.

[Manish-Sharma · Accepted solution]

Hi pauloncc,

When we do system restore then the software files get deleted/removed however this is not proper uninstallation hence CC desktop apps still shows them as they are installed.

You can run the cleaner tool on your machine to remove the remaining files and folder which were left at System restore.

You can get the Cleaner tool from below link :-

http://www.adobe.com/support/contact/cscleanertool.html

Hope this helps.

Thanks,

Manish Sharma