I purchased a new computer. I reinstalled my Photoshop CS6 from a DVD but when I input the serial number I keep getting the message "you are not connected to the internet" even though I was. I "chatted" with Naveen on Customer Support and after 20+ minutes he told me to go to the following link and reinstall through it: http://www.adobe.com/sea/downloads/other-downloads.html
This lead to the exact same scenario only it took me over 2 hours to download CS6
. I then contacted the "Support Portal online" to request additional help. That was 2 days ago and I have yet to be contacted and assisted with my problem. Any help or ideas out there?
1 Correct answer
Here's what's in the "hosts" file:
127.0.0.1 localhost
127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 activate-sjc0.adobe.com
127.0.0.1 lm.licenses.adobe.
...
9
Replies
All you need to do is remove the Adobe entries from Hosts file which are blocking activation process.
Steps :
Windows 7 :
Simply run Microsoft Fix it tool to reset Hosts file to default :
http://go.microsoft.com/?linkid=9668866
Windows 8 :
- Open Notepad. To do this, swipe in from the right edge of the screen, tap Search, type Notepad, and then tap the Notepad icon. Or, if you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Search, type Notepad, and then click Notepad.
- Copy the following text, and then paste the text into the file:# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # ::1 localhost
- On the File menu, tap or click Save as, type "hosts" in the File name box (as displayed in the following image), and then save the file to the desktop.
- Close Notepad.
- Open the %WinDir%\System32\Drivers\Etc folder. To do this, follow these steps:
- Swipe in from the right edge of the screen, tap Search, type run, and then tap the Run icon. Or, if you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Search, type run, and then click the Run icon.
- Type %WinDir%\System32\Drivers\Etc in the Open box, and then tap or click OK.
- Select the Hosts file, tap or click Rename, and then rename the file as "Hosts.old".
- Copy or move the Hosts file that you created in step 3 to the %WinDir%\System32\Drivers\Etc folder. If you are prompted to enter an administrator password, tap or click Continue.
Once the Hosts file is reset to default , Enter serial number again and try to install CS 6 ..
Glad to hear that 
You are most welcome .
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