How do I reinstall the full version of photoshop on a different laptop?

Question

I was told that I would be able to transfer my photoshop account onto my new laptop, however I cant seem to install the full version of photoshop as it only adverises a trail run although I still have an abode account and make payments for photoshop still. Anyone able to help?

Bani Verma · Accepted Answer

Hi Megan,Creative Cloud is designed to work on Mac & Windows both.Please refer to the below links:Blank Creative cloud app :Blank white screen | Sign in | Creative Cloud PackagerNew Creative Cloud App unusable: it's blank!creative cloud is blank window why?Re: Creative Cloud app opening blankIf the links above do not help, try clean removing the Creative Cloud app and reinstalling it :1) Uninstall Creative Cloud Desktop Manager :Creative Cloud Help | Uninstall the Creative Cloud desktop app2) Delete following folders :C:\Program Files (x86)\Common Files\Adobe\OOBEC:\Program Files (x86)\Common Files\Adobe\Adobe Application ManagerC:\Program Files (x86)\Adobe\Creative Cloud FoldersC:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.}3- Run Adobe Cleaner tool : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.Download Adobe Creative Cloud apps | Free Adobe CC trialLet us know if this was helpful.Regards,Bani Saini

Bani Verma · Answer

Hi Megan,I have checked with your Adobe ID on forums and found that you have a Creative cloud Photography plan registered under it, hence once you'll install the Creative Cloud app and sign in with your Adobe ID it will work as purchased subscription.On the web site if you are not signed in or if you are signed in with a different Adobe ID then it will show you a Trial only.Please click on the following link to download the Adobe Creative Cloud app: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial Once downloaded sign in with your Adobe ID and Password, go to APPS tab and click on INSTALL for Photoshop and Lightroom.Let us know if this helps.Regards,Bani Saini

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