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cervelo_s3
cervelo_s3
Participant
September 24, 2014
Answered

How do I resolve the error "Another installer is currently running, which must be closed before updating" when updating CC on MacOS 10.9.4?

  • September 24, 2014
  • 4 replies
  • 59618 views

Creative Cloud keeps alerting me to an available update but whenever I try to install it it tells me there is another installer running which must be shut down first.

I've now shut down and restarted the Mac completely and nothing else is running but it still gives me the same error (Error code: 81). See screen shot below.

I'm running Mavericks (OSX 10.9.4). How do I resolve this?

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Absolutely same.. Hacked off with this..paying a monthly anpport


    Ok , First check whether any Mac updates are running .

    If multiple users are logged on ( Switch User)    , log off from all user account.

    Restart the computer.

    Launch Activity Monitor , make sure the view option is set to All Processes.

    Look for processes named like AAMupdater, PDAPP , Install , Setup ., if present , Force Quit it.

    Then try to update/ install again.

    Still same??

    Try Safe boot mode :

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    Still same?? let us know .

    4 replies

    S
    smab5CE0
    Participant
    September 18, 2021

    Hey

     

    Another installer is currently running which must be closed before updating this product. Please close other installers (Error code: 81)

     

    problem please solve all this issue

    D
    defaulte74vpkrgqrfp
    Participant
    October 21, 2021

    I deleted the adobe installer and creative cloud in Utilities and installed the update available on my Mac High Sierra and the Photoshop Elements began installing. Hope this helps

     

    C_G
    C_G
    Participant
    September 16, 2019

    i) Go to Activity Monitor. 

    ii) It will normally start on the CPU tab, select the network tab.

    iii) Select Adobe Creative Cloud from the list and quit it.

     It will resume the installation.

      F
      Futures59
      Participant
      July 7, 2021

      This worked for me. Thanks! Note: The program I had to quit from the Activity Monitor was called Adobe Desktop something or other, but it still did the trick.

      georgef84131404
      georgef84131404
      Participant
      March 6, 2018

      We have just had this issue on one of our users laptops.

      We tried the cleaner tool and and reinstalling and still got error 81.

      We went into the library folder and changed the OOBE file to OOBE.old and this didn't work.

      Changed the whole Adobe folder to Adobe.old and tried the cleaner tool and reinstall, didn't work.

      We tried login in as the local admin account on the laptop and the reinstall worked(completed the install) and allow us to test by login in with the users account. We then logged in as the user and login without issue.

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        September 24, 2014

        Please try the mentioned steps:

        1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

        2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

        3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

        4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

        Other references are:

        Regards

        Rajshree

        cervelo_s3
        cervelo_s3Author
        Participant
        September 24, 2014

        Hi again,

        It seems I am now getting similar messages for all the CC apps although I don't seem to have lost any functionality.

        This is what came up in Photoshop and I also got one in InDesign which was much like the Acrobat one.

        Regards,

        Tim Robinson | Marketing & Communications Manager

        Risk Management Technologies | Tel: +61 8 9322 1711 | Mob: +61 0 402 444 718

        M
        missdetails
        Participant
        April 19, 2016

        Goodness gracious it just should not be this hard.

        I have exactly the same issue – including exactly the same screen shot as above.

        What happened in my case was that the installer hung at 5% (it stayed at 5% for two hours). So I forced it to quit.

        Obviously the installer has set a flag somewhere to say it is installing and as it was force quit it did not clear the flag. So now overtime I go to install it sees the flag and refuses to install.

        Now the Adobe installer should really anticipate this situation and give the user a way to handle it. It is a very predictable scenario.

        However it doesn't so the next best thing would for Adobe to tell us which file we have to delete and it would be all honky dory.

        Oh, and as you can see from the screen shot above there is a link saying "Contact Customer Support". In my case it says "Get Help". Clicking the link takes me to the front page of the Adobe help system!!! From there I am on my own. Even searching for Error: 81 doesn't help.

        What has happened to Adobe? I have been with you guys ever since there was Macintosh (ie 1984) and it never used to be like this.


        Hi, Did you figure out how to fix this Chris? I am getting the same error and it will not even let me uninstall and reinstall.

        Thanks for any direction on here, I have been trying to fix this for a few hours now.

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