How do I solve Error P204 ?

[manons91737614]

Hi I recently got Premier Pro on my Mac and that downloaded and installed just fine, but when I try installing it on my HP Laptop I keep getting the Error 204 message. 

On another forum post, they suggested downloading XD to see if they got the same problem and apparently that fixed it all. I tried to get XD but it seems you can only get it with Windows 10, whilst I am on Windows 8. I'm not sure if that's what is causing the error, but I tried upgrading to Windows 10 but even after the whole process it wouldn't complete the upgrade so I am still on Windows 8. If anyone could give me advice on how to fix the error that would be great, thank you.

[Ann Bens]

Try a different browser such as firefox.

[manons91737614]

No that didn't work. There's no problem downloading it from the site, that works fine, but when I open the setup file and the installation begins that error comes up and it stops installing. I never even get to 1%

[Jeffrey_A_Wright]

Manons91737614 I would recommend you begin the installation through the Adobe Creative Cloud desktop application.  You can find complete details on how to install the Creative Cloud desktop app at Download and install Creative Cloud apps​.

[manons91737614]

I just tried to install the Creative Cloud app and it gave me the same error:

[Jeffrey_A_Wright]

Thanks for the update Manons91737614.  If the update is persisting then it would appear that the current User account does not have the necessary access to either a file or directory.  Details regarding Error 204 can be found at Troubleshoot Adobe Creative Cloud download and install issues .

I would recommend reviewing the install log to determine the exact location of the failure.  You can find details on how to locate the install log at Creative Cloud download and install errors​.  You are welcome to post any errors you discover to this discussion.

[manons91737614]

Hi I followed the troubleshoot link, but the table does not provide a solution:

Should I look at Network and Connectivity Issues Guide or Installation Issues?

Also I tried looking up the install log but I can't find it on my laptop.

This is where it tells me to go:

But this is what I have on my laptop:

As you can see, I don't have the Adobe folder. Any advice?

[Jeffrey_A_Wright]

Manons91737614 to receive Error 204 means that install.log was created.  If you are unable to locate the install log then I would recommend working directly with our support team at Contact Customer Care so that the log file can be located. 

Once the log is located it will indicate the file or folder which can not be updated.  You can then utilize the steps listed in Error exit code 6, exit code 7 installing Adobe Creative Cloud to resolve the file permission error.

[manons91737614]

Ok thank you for your help!

[Vidya Sagar]

Hi Manons,

Moving the thread to Downloading & Installing forum for better assistance.

Thanks,

Vidya

[manons91737614]

Thank you !

[manons91737614 · Accepted solution]

I found out on the Troubleshoot page under the Network and Connectivity Issues, it suggests using a different download link which worked fine! I didn't see it last time because I wasn't sure which solution applied to my situation. But if you're having this problem too I would recommend the Alternative Download Link.

[Jeffrey_A_Wright]

Thank you for the update Manons91737614.  Did you utilize a direct download of the installation files to complete the installation process?