I want to cancel my subscription and stop payment. The web site just gives me the run around
Did you take out an annual-paid-monthly plan, or a monthly plan?
If it is an annual plan, and you are not at the end of a year, you will need to contact Adobe to pay what you promised for the year; there is a generous 50% discount if you cancel early.
If it is a monthly plan you can cancel from your online account. Usually.
there is a generous 50% discount if you cancel early.
You mean a penalty fee which is 50% of the remaining balance.
Online Chat is the best way to reach Adobe Customer Care.
I think it was monthly
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.