How do I stop my monthly payment

[joep81444534]

I want to cancel my subscription and stop payment. The web site just gives me the run around

[Test Screen Name]

Did you take out an annual-paid-monthly plan, or a monthly plan?

If it is an annual plan, and you are not at the end of a year, you will need to contact Adobe to pay what you promised for the year; there is a generous 50% discount if you cancel early.

If it is a monthly plan you can cancel from your online account. Usually.

[Nancy OShea · Accepted solution]

https://forums.adobe.com/people/Test+Screen+Name  wrote

there is a generous 50% discount if you cancel early.

You mean a  penalty fee which is 50% of the remaining balance.

joep81444534​,

Online Chat is the best way to reach Adobe Customer Care. 

Contact Customer Care

[John26805930af38]

I think it was monthly

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.