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How do I stop my monthly payment

New Here ,
Nov 14, 2018 Nov 14, 2018

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I want to cancel my subscription and stop payment. The web site just gives me the run around

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Nov 14, 2018 Nov 14, 2018

https://forums.adobe.com/people/Test+Screen+Name  wrote

there is a generous 50% discount if you cancel early.

You mean a  penalty fee which is 50% of the remaining balance.

Online Chat is the best way to reach Adobe Customer Care. 

Contact Customer Care

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LEGEND ,
Nov 14, 2018 Nov 14, 2018

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Did you take out an annual-paid-monthly plan, or a monthly plan?

If it is an annual plan, and you are not at the end of a year, you will need to contact Adobe to pay what you promised for the year; there is a generous 50% discount if you cancel early.

If it is a monthly plan you can cancel from your online account. Usually.

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Community Expert ,
Nov 14, 2018 Nov 14, 2018

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https://forums.adobe.com/people/Test+Screen+Name  wrote

there is a generous 50% discount if you cancel early.

You mean a  penalty fee which is 50% of the remaining balance.

Online Chat is the best way to reach Adobe Customer Care. 

Contact Customer Care

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 26, 2022 Oct 26, 2022

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I think it was monthly

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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