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Participant
October 28, 2017
Answered

how do I switch users

  • October 28, 2017
  • 1 reply
  • 7205 views

In couldn't verify my email because I typed it in wrong. I made a new account with the right email but now I cant switch out of the wrong account into the right account on the creative cloud tab in the top right corner

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Correct answer John T Smith

You may need to remove everything

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
October 28, 2017

You may need to remove everything

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall