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A
asoh99
Participant
January 13, 2018
Answered

HOW DO I UNINSTALL A CC APP?? MY COMPUTER HAVE NO INTERNET

  • January 13, 2018
  • 2 replies
  • 7609 views

I can't uninstall an app when my computer is offline!?!?!?!?!?!? Is Adobe crazy?

    Correct answer Julian Ball

    The Uninstallers remain available through the standard mechanism for Windows (the App and Features Settings Screen) and in the relevant application folder on Mac. Is this not working for you? Have I misunderstood the problem?

    2 replies

    Kanikas
    Kanikas
    Legend
    January 24, 2018

    Moving to Creative Cloud Download & Install​

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 13, 2018

    how to uninstall a cc program/trial, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    A
    Astrolotl-tMTnE1
    Participant
    January 24, 2018

    you can't do anything in the creative cloud app without internet, it won't let you. So how do you uninstall without internet?

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      February 11, 2019

      This does not work. Like I said- "this isn't working".

      Attempting to uninstall using programs prompts an Adobe Creative Cloud Sign-in dialogue box to open. It won't allow me to uninstall without forcing me to sign in. Upon inputting the password to sign in it first states no internet connection. Then after closing all standard CC programs operating in the background in task manager using programs to try uninstalling opens an Adobe CC dialogue box stating a new update is available. So it won't allow me to uninstall without forcing me to update and forcing me to use the internet.

      I'm not installing an update just to uninstall a program. Still looking for answers.


      Lynnh24100142, sorry you are facing problems removing the Adobe Creative Cloud desktop application.  If the update is being seen then it would seem to indicate that you currently have Internet access. The current update is mandatory.  If you apply the update are you then able to use the process listed in Uninstall or remove Creative Cloud apps to remove any installed Creative Cloud applications.

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