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gbl11
Participant
May 7, 2013
Answered

How do I unistall Adobe Application Manager?

  • May 7, 2013
  • 2 replies
  • 2934 views

Hello

My Adobe Application Manager (AAM) is crashing so I can't download programs or updates from my Creative Cloud... I have been talking to Adobe on the phone, and they told me to unistall my AAM and then reinstall it. But how do I do that?

Hope somebody can help me out.

Best regards

gbl11

This topic has been closed for replies.
Correct answer Abhijit_Kr_

Okay I will try that! Thanks a lot, will return about if it helped.

A little question, all of my projects saved online in the cloud, will they get deleted when i unistall all of my Creative Cloud programs?


Hi gbl11,

Please try these steps and delete OOBE Folder from the below locations

MAC:-

Please navigate to these folder from Go-Go to Folder and type

~/Library/Application Support/Adobe

/Library/Application Support/Adobe

Windows:-

C:\Program Files (x86)\Common Files\Adobe

C:\Users\(Your User Acount name)\AppData\Local\Adobe

Once you complete these steps please download latest version of AAM from this location.

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

Please let me if this works for you or not.

Regards,

Abhijit

2 replies

AMreso
AMreso
Inspiring
May 8, 2013

You can download and install Adobe application manager from this link:

For windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Adobe Application Manager is required on your computer, as long as you have other Creative Cloud applications. Adobe Application Manager performs multiple functions within all of the Creative Cloud products. Adobe Application Manager is automatically removed when you uninstall all Adobe Creative Cloud products. Upon removal of the last product, the Adobe Application Manager is uninstalled.

Important:  Adobe offers a Cleaner Tool, which removes the database entries but not the physical files associated with the installation.  Run the program uninstallers to remove all components.

Remove Creative Cloud on Mac OS

  1. Double-click your hard drive.
  2. Go to Applications > Utilities > Adobe Installers.
  3. Run all of the Adobe uninstallers to remove all of the Adobe Creative Cloud applications.

Remove Creative Cloud on Windows

  1. Click Start > Control Panel.
  2. Click Programs and Features.
  3. Select a Creative Suite application and click Uninstall.
  4. Repeat step 3 for all Creative Cloud applications.
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Greg_M_
Participating Frequently
May 7, 2013

Try deleting all data from following location on your machine and try updating again. ~/Library/Application Support/Adobe/AAMUpdater/1.0/

Let me know if that works.

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gbl11Author
Participant
May 7, 2013

I have now deleted the whole folder called "1.0" and then I have updated it. But it still crashes... Should I try do it again and then get a new version from Adobe.com?

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gbl11Author
Participant
May 8, 2013

Hi gbl11,

Sorry you are still having trouble.  Here are some references to help you troubleshoot your issue:

Let us know if any of these help solve your issue.


Okay I will try that! Thanks a lot, will return about if it helped.

A little question, all of my projects saved online in the cloud, will they get deleted when i unistall all of my Creative Cloud programs?

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