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How Do You Install Adobe on Another Drive?

Explorer ,
Oct 18, 2018 Oct 18, 2018

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I looked through all the forums and everyone just says to fix the settings in the Adobe Cloud App

Apps Install Location: D Drive

Files Install Location: D Drive.

My D drive is just a split internal hard drive on my laptop. 

When I install it goes right to my C drive for apps and files.

How do i force it to install on my D drive?

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correct answers 1 Correct answer

Community Expert , Oct 18, 2018 Oct 18, 2018

the cc desktop app must be installed on the os drive.

the apps can be installed on any drive, but not its root:  with the CC application opened, choose the 3 dots in the upper right corner and then choose Preferences.  in the preferences panel select Creative Cloud and then look for the Install Location drop down

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Community Expert ,
Oct 18, 2018 Oct 18, 2018

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the cc desktop app must be installed on the os drive.

the apps can be installed on any drive, but not its root:  with the CC application opened, choose the 3 dots in the upper right corner and then choose Preferences.  in the preferences panel select Creative Cloud and then look for the Install Location drop down

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Explorer ,
Oct 18, 2018 Oct 18, 2018

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Sorry if i was not clear in my message above but in preferences i already edited it and its showing the following.

This is in the ADOBE Cloud App. Clicking the 3 dots.

Apps Install Location: D Drive

Files Install Location: D Drive.

it still installs both my apps and files on the C drive.

I tried reinstalling the ADOBE Cloud App and now it works correctly

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Community Expert ,
Oct 19, 2018 Oct 19, 2018

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again, you cannot install on the root of any drive.  ie, create and adobe folder on your d drive and use d:adobe

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Contributor ,
Dec 02, 2021 Dec 02, 2021

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There is no option to specify drive to install to on individual programs. It looks they will all install to a different drive. My C: drive is full and I try to get some space back. Is there a way for me to uninstall one or 2 to another drive while keep the rest in the same location? I specified D drive as my installation location in preference. I'm uninstalling now and wonder if the installation would work since I still have a few on C:.

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Community Expert ,
Dec 04, 2021 Dec 04, 2021

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open your cc desktop app>click file>preferences>apps>change install location.

 

kglad_0-1638631287240.png

 

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New Here ,
Feb 27, 2022 Feb 27, 2022

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I do this but it says it can't install on my D drive either, it goes straight to C drive.  Why is this?

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LEGEND ,
Feb 27, 2022 Feb 27, 2022

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What's the exact message about your D drive? Be sure not to install to the root directory (that is, D: itself), make a folder first.

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New Here ,
Oct 07, 2022 Oct 07, 2022

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CC will not upgrade (or now install) on a case sensitive file system.  My other, way more important apps REQUIRE a case sensitive file system.  Why is CC being absurd?  Here is one explanation of why case insensitivity is wrong:
https://forums.macrumors.com/threads/for-apfs-any-reason-not-to-use-case-sensitivity.2071360/?post=3...

 

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New Here ,
Oct 07, 2022 Oct 07, 2022

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I don't see a way to edit a posted note.

 

So I will mention here that I have a case insensitive external drive to use.

 

Also, in case it was confusing, I'm running macOS Monterey (12.6), and have been a subscriber since 2016.  I recently needed to switch to case sensivity to support my primary apps.

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Should I just cancel my subscription?

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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no, you can't use adobe products on a case-sensitive computer. 

 

to cancel, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html 

 

if you're unable to cancel using the info above, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Oct 08, 2022 Oct 08, 2022

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The computer is not case sensitive, one disk is.  Another disk is case insensitive.

 

This has been an issue for over a decade, with no apparent justification.  I'm here pointing out that this is becoming more and more of a problem as time passes.  While still important, Adobe is not one of my most important apps, a number of which require case sensitivity.  Dumping Adobe is not a reasonable thing for me to do, not is putting it at the center.  So I'm here to see if I can get this ancient decision (aka boat anchor) either reconsidered or at least explained.

 

The work around of putting adobe apps on a case insensitive external disk seems also to purposely not be an option.  Allowing that would work for me.

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New Here ,
Oct 08, 2022 Oct 08, 2022

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PS, I've spent hours in chat already, going around and around and around, only to get cut off for one reason or another, and having to start over from scratch with people who have to be convinced to send me upwards after a long bout of incomprehension.  I wrote the above note during one such hiatus.  Currently waiting until Monday for a call.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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when you start/end a chat you're get a case number.  you should see a copy of your chat (with case number) in your enail when chat ends

 

if a chat ends prematurely, cite that case number when starting the next chat to allow that next agent to see what's already transpired.

 

p.s.  your os drive is case-sensitive -> your computer is case-sensitive -> you cannot use adobe programs, old or current, unless you were able to migrate from case insensitive to case sensitive.

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New Here ,
Oct 08, 2022 Oct 08, 2022

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I do get resumed, but each time, they start me over from scratch after claiming to have read the transcript.

 

I don't believe in your definition of a computer being case sensitive.  Its wrong, and so is Adobe.

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New Here ,
Oct 08, 2022 Oct 08, 2022

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They keep me going, seeming to actually be getting somewhere, then we get cut off.  Since losing Adobe would be bad for me, I stay optimistic, despite the apparent foolhardiness.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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i don't see how you can get anything from support other than help cancelling.

 

your best alternative is to get a computer with a case insensitive c drive.

 

and look for that case number so you can continue (and not start over) if cut off.

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New Here ,
Oct 08, 2022 Oct 08, 2022

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The people I get for the same case start me over from scratch each go round.

 

You are not helping.  In fact, I think your position (nothing can change, its all permanently immutable, don't rock the boat, etc) is to harm any possible progress.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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ok.  good luck.

 

post back if you find a solution.

 

https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html

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