It's 2019 and I paid for Photoshop CC and it's been way over an hour and the installer is only on 29%. I have a super fast PC and internet connection (just did a internet speed test and i'm getting 200mb/s download.) so i'm not sure what the problem is, did anyone ever find an answer?

V

victorias49141004

Participant

Following. At 7% and it’s getting annoying. Our internet is moderate figured it would be a little faster loading

laurenceb77711675

Participant

I have a fast ethenet connection and after two hours or more, I get a dumb screen indicating "Media pending" in ten different languages. That's it. A locked, mustard, full screen image that looks like it was designed in the 90's.

I was an IT manager for decades, and this is the poorest install that I have experienced.

abdullahboss1998

Participant

the slower your internet the slower the download. my pc is very slow but internet is 20mbs so it was done in 1.5 hours

J

josepha60512592

Participant

Delete downloads or files that you don't need, that will work and make it faster.

-Joseph

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nidhish5E6A

Participant

me too it is very slow when i was installin fuse cc in creative cloud it took 5hours to complete but it was saying 40 mins remaining

ssd-1tb||||graphics card-GTX 760|||||intelcore-i7||

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galaxzybeats

Participant

Same! I’m downloading After Effects & it’s loading super slow, & I have fast connection & a fast laptop. They really need to fix this.

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rarely comments

Participant

says 240 minuits to install for after effects

R

rarely comments

Participant

I somular software to AE called hitfilm I think took like 5 minuits about to install. LOL

D

debburt

Participant

Reboot and try using creative cloud to install

nicolas68839697

Participant

Cheers. It worked

Sent from my Samsung Galaxy smartphone.

nicolas68839697

Participant

So I've downloaded the Photoshop installer.dmg file and double clicked on the ps icon as instructed and that's it....nothing. I've paid for the photography plan which is LR and PS. I've already installed LR and the Creative Cloud app but the screen seems to be frozen on the instructions? So I said I'd delete and retry download and install but when I try to empty my thrash can it says it can't as the file is in use???????? Really peeved here as I'm paying for the service and there doesn't seem to be a technical team to help with this.

Mylenium

Legend

And exactly? What system? What Internet connection? The PS installer is about 1.1 GB, so on a slow connection this can take a while...

Mylenium

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SDGuy73Author

Participant

That explains a lot. Adobe is stupid! When something says that it is installing and takes forever.....you think there is an issue. If I had known it was downloading....I'd be happier and no thread would of been made.

I do have a slow internet connection. My system; i7 3930k, 500GB SSD & GTX 760.

Thanks for the reply.

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nasirz59336629

Participant

2 hours 18% someone help me

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