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samuelh35670749
Participant
February 21, 2018
Answered

How the hell do i cancel my monthly illustrator subscription?

  • February 21, 2018
  • 1 reply
  • 275 views

I have been through the "loophole" adobe calls customer support, the online chat is closed. I have no intention of calling the phone service because my spoken english isnt that good. Theres no cancel button on my account settings. This is pretty annoying, and i know this isnt the right forum for this but i am getting frustrated.

This topic has been closed for replies.
Correct answer Ned Murphy

Chat is not closed, but can be problematic to connect with depending on your browser.  Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
February 21, 2018

Chat is not closed, but can be problematic to connect with depending on your browser.  Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp