How to cancel my subscription

Question

I want to cancel my CC plan which renewes in September. I was able to find our that if "Cancel plan" is now available I should contact you through Support forums which I'm doing right now.

AxelMatt · Accepted Answer

This is a public forum, not Adobe support...

You have to contact Adobe staff to help (click below).

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Creative Cloud support (all Creative Cloud customer service issues)

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storyincs85309002 · Answer

I Have tried to cancel this way, I have followed the online options, logedinto my account

clicked on account settings

Then went to Contact support

this takes me through to What can we help with page

I Click on the Account Issues

This takes me to options, Last one being Cancel Membership, which I select

I then get sent to "try one of these articles to solve your issue, I selcthow to cancel my membership

This takes me to Cancel your creative cloudemembership., I select the Creative cloude for team subscription, which gives me a contact us selection option, which I select

I am right back at the start- What can we help you with page

I have tried a number of times & called the very uslessnumber 800 443 8158

I have been trying to sort for weeks now & I have now resorted to cancel my Credit card to stop the payment.

Not good guys, I just want to change the way I subscribe but this is giving me second thoughts, I am going to look at other options

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