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dbashayl
dbashayl
Participating Frequently
January 6, 2012
Question

how to change serial number

  • January 6, 2012
  • 2 replies
  • 103792 views

Hi,

I had used the trial version and i registered through my email while my boss was away. On his return we tried to activate it. but we haven't been successful. Even online support team was unable to help after spending hours different things and finally they told it was beyond their expertise.

Please see the screenshot. i used so many uninstallers, registry cleaners, used adobe's cleaners nothing helps.

When i try to re-install it just doesn't ask me new serial number. See its faded and it jumps to next step ignoring serial number.

Any help would be appreciated.

I am trying to install Adobe creative suite 5, Design premium subscription edition on windows machine.

Thanks.

This topic has been closed for replies.

2 replies

John Hawkinson
John Hawkinson
Inspiring
January 9, 2012

I seem to recall a bug where setting your clock back to January 1, 2006 was necessary to deal with an invalid serial number: http://kb2.adobe.com/cps/494/cpsid_49485.html.

Gautham_K
Gautham_K
Participating Frequently
January 6, 2012

Hi,

Apart from the trial version, did you have any previous versions of Adobe applications or suites installed?

dbashayl
dbashaylAuthor
Participating Frequently
January 6, 2012

No. It's a brand new machine. After trial was over, i used cs4 and it worked for few days then i couldn't use any adobe product as it crashed as soon as you click. Anyway, i want to use CS5, as my boss has already so many paid subscriptions and is way better to use as well.

I would be very happy if this issue is resolved.

FYI: I have unistalled all adobe products, deleted all folders that i can find, deleted registry entries, rebooted computer quite a few times.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 9, 2012

any help?


Dbashayl I did find this error in your log file 1/9/2012 10:07:53.770 [ERROR] DWA.SystemRequirement SystemRequirements check FAILED for payload - Adobe Media Encoder CS5 which seems to indicate your system is not meeting the system requirements.  Which product are you trying to install?  What hardware and operating system do you have installed on your computer?  Does it meet the system requirements?

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