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Sue Witkowski
Participant
May 13, 2013
Answered

How to do a clean install?

  • May 13, 2013
  • 3 replies
  • 4956 views

I was told I need to do a clean install of my Abobe products (CS5.5) as using migration assistant (as I did) can cause problems (I crash all the time in InDesign and Photoshop).

I have an uninstall program in my InDesign folder; I just want to make sure I don't miss any important steps before proceeding. Also, since I downloaded the software, how do I reinstall?

    This topic has been closed for replies.
    Correct answer Mylenium

    Run the Creative Suite Cleaner Tool, then simply reinstall. Downloads here:

    Direct Download Links for Adobe Software

    Mylenium

    3 replies

    D
    dhpd
    Participating Frequently
    April 19, 2018

    Here is the full adobe cleaning method

    1) Run the Adobe Creative Cloud Cleaner tool

    2) (Clear user library) Shift + CMD+ G [Go to Folder]~/Library

    2.1) Delete folder:~/Library/Application Support/Adobe & any com.adobe files in Application Support folder

    2.2) Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in Caches folder

    2.3) Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in Preferences folder

    3) (Clear system library Shift + CMD+ G [Go to Folder] /Library

    3.1) Delete folder: /Library/Application Support/Adobe & any com.adobe files in Application Support folder

    3.2) Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in Caches folder

    3.3) Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in Preferences folder

    S
    Sue WitkowskiAuthor
    Participant
    May 14, 2013

    What I have in my Applications/Utilities/Adobe Installers folder is "Adobe Creative Suite 5.5 Design Premium" which opens up to an application manager that gives options to uninstall each/all of the CS applications. No file specifically called "Creative Suite Cleaner Tool," as Adobe mentions in its support. Can I just use this uninstall application that I already have, or am I better off downloading the Cleaner Tool?

    Also, is it recommended that I reinstall all, or can I leave programs like Acrobat?

    Mylenium
    MyleniumCorrect answer
    Legend
    May 13, 2013

    Run the Creative Suite Cleaner Tool, then simply reinstall. Downloads here:

    Direct Download Links for Adobe Software

    Mylenium

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