How to download previous versions of Apps

Question

Because AME 2017 doesn't properly render a specific codec I need to do my job, I have had both AME 2015.3 and 2017 installed on my computer. Last night, 2015.3 was erroring and so I uninstalled it in hopes it was a just a glitch. Come to find out, there is absolutely no way to download previous versions of Adobe apps in that CC cloud app window. Where did that function go?

Nancy OShea · Accepted Answer

See my screenshot below. The steps are convoluted but I assure you it's there if you dig deep enough. NOTE: this does not work on 7- day trials. Only paying members have access to previous versions.

Click on Apps > FIND ADDITIONAL APPS > All Apps > VIEW PREVIOUS VERSIONS. The Install button will give you a list of available choices.

Nancy

kimberlyz56360369 · Answer

So with the help of some of these answers I was able to call Adobe and solve the issue. I work for a major network, and discovered when the other comments specified that previous versions weren't available to trial members that my account SAYS it is a trial membership even though my corporation has an Enterprise membership with Adobe. This is an issue with Adobe. After two and half hours we were able to install a workaround until the update with the fix comes out next week.

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