How to fix error code 11

[TedCode]

I am stuck trying to upgrade my InDesign from Creative Cloud. If I do manage to get an install, I either get an Error 11 that states, "Please unistall and reinstall the product..." Contacting "technical support" is a joke over the weekend. And there is very little information on the Error !! when searched.

I just did another round of uninstall and install and the CC desktop app is hung in an endless blank screen with twirling circle. If I quit, the CC app won't launch. I have to reboot to get the CC app running again.

Anyone have any suggestions? If so I'd appreciate a "step 1, 2, 3, etc." outline of what to do.

Thanks,

Ted

[Steve Werner · Accepted solution]

Moving to Creative Cloud Install forum

[cindyo99054382]

What is the answer to repairing error code 11?

[lori-anne_M]

Hi,

I had the exact same problem.  I followed the instructions for the Error 11, which was uninstall, then re-install Adobe Creative Suite.

(CS 5.5)

We have 6 copies of this and the one that "malfunctioned" was on the main iMac for our Church.  Now I cannot get any of the Adobe products to work.  All ask for a serial number which I have on our Adobe Software License Certificate.  None of them work!

In addition, in our online account, I see the Microsoft Office suite that we purchased at the same time, but the Creative Suite is non-existent.

Any helpers out there?

[lori-anne_M]

PS:  Also ran the AdobeCreativeCloudCleanerTool.dmg​  which did not seem to do anything and I get:

Our Apps are: