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i know the adobe website that explains what this error means but unfortunately there is no real help how to fix it.
i tried what is explained here. well i have not reinstalled yet but everything else.
Error downloading, installing, or updating Adobe Creative Cloud apps
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i am on windows using CC 2015 and i don´t find a solution in that thread.
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what program are you trying to update?
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photoshop.
i have manually downloaded the update but after the installation i get the error message U44M2P7.
same when i try the online update.
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that's usually caused by an incompatible update being applied, but can also be caused by missing or moved files/directories.
it would probably be easiest to uninstall ps and then reinstall it. then apply any updates.
you could also update manually:
cc updates: win (http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-updates-direct-links-mac.html)
cc 2014 updates: win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html)
cc 2015 updates: win(http://prodesigntools.com/adobe-cc-2015-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2015-updates-links-mac.html)
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as i wrote in the post above yours... i have the update files on my harddisk already.... manually updating will not work.
and the update is for my photoshop version... i am 100% sure of that.
also an incompatible updates should display the message that it is not meant for my photoshop version.
but i get that error message after the updater has tried to install the update.
i did not move any files. i don´t touch my photoshop installations and move or delete files.
im happy when it finally works as expected. it takes long enough after each update to fix the issues.
i have already reinstalled photoshop when the former update was released.
it can´t be the case that i have to reinstall photoshop every time adobe releases a new update.
who is paying me (an all the others affected by these update issues) for my time?
it´s sure an easy solution for adobe "oh well just install everything new and see if that fixes your problems"... but adobe has to code robust installers/updaters.
that´s ridiculous to be honest....
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so i reinstalled photoshop and the damn %&%& update still refuses to install.
same error message.
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contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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kglad schrieb:
contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
sorry but adobes callcenter support is absolutely useless.
i spend hours on the phone this week because of another problem that they could not solve.
no way i want that horrible experience again.
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if you failed to delete your ps settings and clean your computer after uninstalling, you could try that.
uninstall ps
reset your preferences:: https://forums.adobe.com/thread/375776
clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
restart your computer and retry installing ps.