Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

How to get Adobe Support to Activate Hacked Canceled Account

New Here ,
Oct 24, 2017 Oct 24, 2017

Someone convinced Adobe Customer Support to cancel my account and transfer ownership to his account. Lack-of-Customer-Support is too busy with making sure they are not to blame to unlock the canceled account(s) and work with me.

Any one know who to call to get real customer support from Adobe?

TOPICS
Creative Cloud
581
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Oct 24, 2017 Oct 24, 2017

Hello Steve,

i am going to forward your request.

Sorry for you

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 25, 2017 Oct 25, 2017
LATEST

Wow! After posting and calling multiple times I finally get two email responses.

The first is the request to mark mark this issue as answered - which assumes resolved, which it is not.

The second is that even though my accounts were canceled and I was never asked nor informed of this; I cannot get the issue fixed without permission from the person who canceled got my accounts canceled without permission.

Evidently it is easier to hack an account at Adobe then to fix it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines